Please note that acceptance for a Trade Account is subject to status and for business customers only. We can also provide access and cards for your employees to make things easier for your business.
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You can either cancel the order if there has been a mistake, or create a new order if you’ve missed something off.Ĭan I get a credit account at Toolstation?īusiness customers can apply for a Toolstation Trade Account – this includes flexible credit limits with up to 60 days to pay, plus easy online account management. Unfortunately, we can’t amend an order once it has been placed as it is processed immediately. Can I amend my order once I’ve placed it? Your order will be ready at the nearby store in 5 minutes (as long as it’s open). If you’re in store and we don’t have what you’re after, we’ll check local availability for you and reserve the product in a Toolstation store nearby. If not, we may be able to send it to your local store direct from our warehouse with our Next Day Collection service.Use our Store Locator to find stock near you, and our speedy Click & Collect service to get the product you need in the place you need. Unfortunately, we can’t transfer stock between our stores – but take a look around our site to see if what you’re after is available nearby.
Can I get stock transferred from one Toolstation store to another? In a hurry? Take a look at our recommended products to see if we have anything else to suit your needs. We’re working hard to make sure our stock is regularly replenished. You’ll soon receive a copy of your trolley to the email registered with your account. Still can’t find it? You can send a copy of your trolley to your email address by going to My Account, then Order History, and selecting the blue arrow on the left of the order in question and clicking Email. If it’s not there, check your spam folder. You’ll receive a confirmation email to the email address you used to place your order. I’ve placed an order, why haven’t I received my confirmation email? If you used Click & Collect and some products are missing, please return to the store or Contact Us so we can sort it out for you. If you receive all your parcels and something is still missing, please Contact Us with the order number and product details so we can figure out what’s happened. Please refer to your order dispatch email and follow the instructions to track your order. If a product you were expecting wasn’t delivered alongside the rest of your order, check the delivery label to ensure all items listed on it arrived – orders with multiple items could be split over a few deliveries, so it may just mean you need to wait a bit longer. If you would like a copy of your invoice for one of these orders, please Contact Us and we’ll send it to you. Orders placed in store or via our contact centre will not appear in your online order history. If you would like copies of these invoices, please Contact Us and we’ll send them to you. Use the tick boxes provided to select any invoices you wish to print. All of your online orders will appear here as soon as you’ve completed the online checkout. Log in, click My Account and select Order History from the menu. How do I view my orders or get a copy of my invoice?
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If you want to add or remove saved addresses, or swap your primary address, go to Address Book and click the Add New Address or Update Address buttons. Log in, go to My Account and click Update Address to edit your primary address. You can even change how you’d like to be updated with the progress of your order.
If you opt in, you’ll get all of the latest discounts, offers and sales from Toolstation, as well as other companies within the Travis Perkins group. Simply log in and go to My Account, then select Account Preferences. Opting in and out of our marketing emails, texts and flyers is easy. How do I choose what Toolstation marketing I receive?
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Once you’re signed in, you can also visit Reset My Password if you want to change it. You’ll receive an email with a link to reset your password. If you’ve forgotten your password, click ‘forgotten password’ on the Sign In page and enter the email address you registered with.
Once you’re signed in, you can also visit Reset My Password if you want to change it again. If there’s an account matching the email address you’ve provided, you’ll be emailed a link to reset your password.
If you’re having trouble logging in and you’re sure you’re using the right login details, click ‘forgotten password’ on the Sign In page.
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